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Lender’s Insurance on Loan Collateral

Submitted by Golden Eagle Insurance, Inc on November 24, 2017

Track in House, Outsourced Tracking, or Blanket Coverage?  Which is better?

While most lenders want to focus on lending, not insurance,  those who service loans have a necessary but annoying issue to deal with.  The insurance on the collateral you hold for security on the loan, along with the paper and correspondence that goes along with it, creates a lot of work and decisions.  With so many vendors claiming to have the ultimate solution for you (and they claim that their other solutions, which may be less profitable for them, aren’t the answer for you), how do you decide what solution is best for your institution?  There are positives and negatives to each solution that have to be evaluated properly to make the right decision.

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Customer Service, Are You Making the Grade?

Submitted by Golden Eagle Insurance, Inc on November 22, 2017

Based on their current trajectory, the country’s largest retail banking institutions are expected to achieve a substantial lead in overall customer satisfaction vs. Midsize and Regional banks by 2020,” said  Jim Miller, senior director of banking at J.D. Power.

Businesses of every shape and size tout the top shelf customer service they provide.  Words like reliability, friendly, personal, dependable, and proven are used.  Every representative of their firm says that their company has "great customer service".

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