Kemba Credit Union, Inc. has been doing business with Golden Eagle Insurance since September 15, 2005. At that time we changed from a Collateral Protection Insurance program to VSI.
I cannot tell you how much it has saved the credit union time and money. CPI can be very time consuming since it requires constant attention and not only did the balance get adjusted but so did the payments, Members were very frustrated when they were notified that it was added and in most cases, their insurance agents sent the required information but it was never received because of all of our offices and different addresses. Loan interest had to be adjusted, as well, if the premium was added and not refunded on the same day.
VSI is a very easy product to use. No tracking, notices or debits and credits. Claims processing is very easy and their staff is very knowledgeable and helpful. It is nice to know that our collateralized loan portfolio is covered with minimal maintenance. They are very professional at Golden Eagle Insurance and I recommend them to any credit union.
I am writing to you in regards to the Mortgage Impairment, Blanket Mortgage, VSI, and Flood Policies that the Bank currently holds with Golden Eagle. I cannot express to you enough how happy we are with the service you constantly provide to us. Claims are extremely easy to file, payment for claims is quick, and overall customer service for even the most basic question is always handled in an efficient and timely manner. In a time when customer service often takes a back seat, it is refreshing to know that there are still companies out there that still emphasize this core concept.
The simplicity your force place flood system brings to an often complicated process due to regulatory concerns is a breath of fresh air in comparison to the old system we had. For a community bank that has limited staff available, this process is a blessing.
Please be sure to express my gratitude to the other members of your team and I look forward to a long lasting relationship between our two companies.
The only issue I have is we can’t deal with more people like you guys;-) Everything is awesome!! I mean that with great sincerity. Claims are dealt with very fast, usually the same day. If there’s anything we need, everyone at Golden Eagle and Ben Webb at Great American are great to deal with and are always willing to help/explain/etc. The online product is extremely easy to work with and our employees love it. It makes their job much easier and more efficient.
Thanks for making things easy.
The VSI product is a valued resource for our business, eliminating the necessity to track customer Insurance Policies, and simplify our internal processes. The protection given to our consumer loan portfolio allowed by the VSI product has been an outstanding asset.
We have an exceptional relationship with Golden Eagle. They deliver excellent service, and always quick responses to claims and questions. I would highly recommend this company to anyone.
It was wonderful seeing and speaking with you. Yes, the check was received in a timely manner. Always happy with the outcome. You are a great company to work with and have always met expectations.You know you will be the first person I will contact if I need help or info.
I wanted to take the opportunity to let you know how much I have appreciated the amazing service that we have received from you and Golden Eagle over the past couple of years! As you may remember, our process for force placing coverage was very time consuming before we partnered with Golden Eagle. The services that have been offered to us have helped us tremendously!
The fact that we no longer need to track any dates or type up letters has been beneficial in reducing the amount of time that we previously had to spend dealing with our force placed properties. We now receive emails from Millie that lets us know when a notice needs to be sent out. The best part is that the notice is attached to the email so all we need to do is print it out and mail it!
We appreciate the remarkable customer service that we have been given. We have always received a very quick response whenever we have had questions regarding coverage options, website assistance, or reports.
Although we have not had to file a claim yet, I feel confident that we will receive the same excellent level of service if or when that time comes.
Thank you so much for all you and your team at Golden Eagle do for your clients!
I submitted a claim and it was very simple to do and everything went very smoothly we are very happy with your service. Thank you again.
Telhio Credit Union has also elected to purchase additional insurance coverage through Golden Eagle Insurance to insure our second mortgage portfolio thereby eliminating the need to track,homeowner's insurance. We have been very happy and satisfied with the business relationship we have developed with Golden Eagle over the last eight years and look forward to many more!