I am writing to you in regards to the Mortgage Impairment, Blanket Mortgage, VSI, and Flood Policies that the Bank currently holds with Golden Eagle. I cannot express to you enough how happy we are with the service you constantly provide to us. Claims are extremely easy to file, payment for claims is quick, and overall customer service for even the most basic question is always handled in an efficient and timely manner. In a time when customer service often takes a back seat, it is refreshing to know that there are still companies out there that still emphasize this core concept.
The simplicity your force place flood system brings to an often complicated process due to regulatory concerns is a breath of fresh air in comparison to the old system we had. For a community bank that has limited staff available, this process is a blessing.
Please be sure to express my gratitude to the other members of your team and I look forward to a long lasting relationship between our two companies.